FAQs

Frequently Asked Questions


Yes, we are registered with various Medical Aid Schemes.

Tuck and medical expenses are not included in the fee

We operate on a points system and through this residents gain privileges as they progress on the program. First phone calls will not take place sooner than 6 weeks and thereafter visits will be earned.

Family participation is strongly encouraged as this has a significant bearing on the resident’s recovery. Our family liaison offer offers support and guidance to families and attendance to ToughLove is strongly encouraged

Our social worker liaises between the resident and the guardian of the children to facilitate phone calls and visitations at an appropriate time in the resident’s program.

Yes, financing is available from First Health Finance, access their website and complete the online form www.fhf.co.za